Frequently asked Questions
Can I Fax or Mail my order ?
Yes, if you are unsure of the on-line order process you may fill out the order form details, print and then
fax or mail it to us. We will send you an e-mail to confirm receipt of your order.
What happens when I place my order ?
You will receive a confirmation of your order via e-mail direct to your stated e-mail address. Your order
will be processed and you will be notified via e-mail when your goods have been dispatched, usually
within 24 hours.
Do you keep my Credit Card details ?
No, we don’t keep any credit card details, all online payment are process by Paypal in a secure environment. the website complaint with PCI compliance.
I don’t have a Credit Card, how else can I pay?
You can pay by Cheque (NZ only) and Direct credit/Telegraphic Transfer into our bank account please
contact us first to arrange payment by these methods.
Is your order service secure ?
Our secure server uses industry standard SSL encryption to protect your personal information from prying
What currency do you charge my order in ?
All orders are charged in New Zealand dollars to your credit card.
What is your refunds policy ?
We will make full refunds on defective products. Please note that once your order has been processed
the sale is considered final.
How do I make a complaint or suggestion ?
You may e-mail email@example.com at any time and make a written complaint or suggestion.
We will respond to any messages as soon as possible.
For any unanswered question please e-mail us firstname.lastname@example.org