[vc_row][vc_column][vc_custom_heading text=”FAQ” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion style=”modern” spacing=”1″ c_icon=”chevron” active_section=”1″ collapsible_all=”true” el_class=”acr”][vc_tta_section title=”Can I Fax or Mail my order ?” tab_id=”1554380524439-848d4362-c893″][vc_column_text]Yes, if you are unsure of the on-line order process you may fill out the order form details, print and then fax or mail it to us. We will send you an e-mail to confirm receipt of your order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens when I place my order ?” tab_id=”1554380524458-48089846-8c72″][vc_column_text]You will receive a confirmation of your order via e-mail direct to your stated e-mail address. Your order will be processed and you will be notified via e-mail when your goods have been dispatched, usually within 24 hours.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you keep my Credit Card details ?” tab_id=”1554380607133-1e94bfe7-30cf”][vc_column_text]No, we don’t keep any credit card details, all online payment are process by Paypal in a secure environment. the website complaint  with PCI compliance.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I don’t have a Credit Card, how else can I pay?” tab_id=”1554380638714-d85c7d8b-fc02″][vc_column_text]You can pay by Cheque (NZ only) and Direct credit/Telegraphic Transfer into our bank account please contact us first to arrange payment by these methods.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is your order service secure ?” tab_id=”1554380685512-ed0c1c24-9066″][vc_column_text]Our secure server uses industry standard SSL encryption to protect your personal information from prying eyes.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What currency do you charge my order in ?” tab_id=”1554380732362-a3b45552-46c9″][vc_column_text]All orders are charged in New Zealand dollars to your credit card.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is your refunds policy ?” tab_id=”1554380758313-cfa5b6fe-658f”][vc_column_text]We will make full refunds on defective products. Please note that once your order has been processed the sale is considered final.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I make a complaint or suggestion ?” tab_id=”1554380781411-f80579fa-1bf5″][vc_column_text]You may e-mail nzmagazineshop@xtra.co.nz at any time and make a written complaint or suggestion.

We will respond to any messages as soon as possible.

For any unanswered question please e-mail us nzmagazineshop@xtra.co.nz[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]